United Kingdom
Asics Online Store

Shipping & Returns

- The customer is responsible for providing comprehensive and effective delivery address.

- Usually we will use UPS or DHL as shipping method, but not absolute.We need your signature when delivery to you. If the package was not delivered to your home, please go to the post office to pick up (bring your valid ID).

- We need 12 to 36 hours to prepare your order after the order is paid successfully.As soon as the command sent, usually it takes 4-7 working days to get there, please be patient and we Contact for any help.

- You will receive an email with the tracking number and tracking links.

- Check your e-mail box several times, we will send you emails about the order if necessary

- The shipping is free unless otherwise noted.

- Never accept COD (cash on delivery).

- Any questions, please email us in time.


- Question: What is the return policy?

- Answer: if return, please contact our customer service first, we will provide you a return address. We only accept return in the following cases: we send you the right size / wrong / damaged goods color. Products must be returned with all original packaging (full tag, if have). Please take more care of the follow-up statement, because we are not responsible for the loss during the return. Once we receive your return, please let us two days to deal with it.As soon as the payment is complete, we will notify you by e-mail, the cost of return shipping must be paid by yourself. - Problem: return parcel, do I pay the shipping costs?

- Answer: Yes, you need to afford. In addition, we recommend that you take more time for their return or insurance.

- Problem: you do not accept refund?

- Answer: Some products may not be returned: packaging or damaged / long time / damaged products used by you / lost yourself product label.

- Problem: If I order, I have to pay customs duties?

- Under normal circumstances, you do not need to pay customs duties, but not absolute; We offer a delivery service door to door.


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